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Help Desk Technicians

NYC, New York, United States

  • Job ID :
    95883
  • Posted :
    2013-09-04 13:31:54
  • Job Categories :
    Information Technology
  • Job Type :
    Fulltime, W2 Contractor, Subcontractor
  • Salary :
    Open
  • Location :
    NYC, New York
7 on Citrix virtual desktops
Job Expires in 1082 days

Job Description

Duties will include  


. Respond to user phone calls and service requests.


. Independently identifying and troubleshoot user issues.


. Collaborate with other infrastructure units to resolve problems


. Document problem resolutions and share with the other members of the Help Desk team


. Perform software installs and patching on a monthly basis.


. Interface directly with users on all levels.


 


Mandatory Experience and Skills: 


 Candidates must meet all the requirements below to be considered for the Certified Desktop Support Technician position.  


. Minimum of three (3) years' experience supporting Windows desktop clients (XP/Windows 7)


. At least one(1) of the following certifications is required:


 


ü  Certified Desktop Support Technician (MSDST)


ü  A+ Certified  


. Possess strong analytical and troubleshooting skills.


. Experience with Windows desktop and user profiles setup.


. Experience setting up and troubleshooting printer issues.


. Knowledge of Active Directory user/security group administration


. Knowledge of Office 2007/2010


. Excellent interpersonal skills including problem resolution and customer service.


Preferred Experience:  


. Support users in an environment running Windows 7 on Citrix virtual desktops.


. Experience with SCCM, WSUS


 


Certification: 


At least one(1) of the following certifications is required:  


ü  Certified Desktop Support Technician (MSDST)


ü  A+ Certified


 


Assumptions Regarding Consultant Tasks and Deliverables


 


The Certified Desktop Support Technician shall provide desktop support services to NYCERS for the day-to-day operation of the Help Desk. The following descriptions and deliverables shall apply:


 


 



. Role:



ü  Work with other members of the Help Desk


ü  Respond to user requests for desktop support


ü  Work within an environment governed by Change Management Procedures and Policies, a Configuration Management Database, and Incident/Problem Management Processes.


 


. Objective:  


ü  Ongoing Help Desk support as detailed by the duties listed above.


 


. Deliverables:


ü  Weekly progress reports


ü  Documentation of problem resolutions 

     
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