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Desktop Support Technician

Irving, TX, Texas, United States

  • Job ID :
    195962
  • Posted :
    2015-09-24 10:52:01
  • Job Categories :
    Other
  • Job Type :
    Fulltime, W2 Contractor, Subcontractor
  • Salary :
    Open
  • Location :
    Irving, TX, Texas
Desk Side Minimal direct supervision
Job Expires in 397 days

Job Description

Immediate Need - Desktop Support Technician -Irving,TX - 12
Months

 
Job Title    
 Desktop Support Technician
Location    
 Irving,TX
Duration     12
Months 
 
Rate $30-$35 (No
H1B Candidates)

 
Job
Skills
The Experienced Desk Side
Support Technologist must be able to perform the Desk Side Support Technologist
role with minimal direct supervision.
 
Skills and
Experience Required:

The Experienced
Desk Side Support Technologist must be able to perform the Desk Side Support
Technologist role with minimal direct supervision.
These
responsibilities include providing technical on-site support to customers
resolving open incidents assigned, prioritizing these incidents, following the
established procedures for the country/region, restoring normal operations as
quickly as possible, using the tools defined to track and report these incidents
(incident management system, asset management, etc…), and meeting deliverable
requirements or service level metrics (SLM).
·        
Identification, prioritization, resolution/fulfillment of customer
incidents.
·        
Coordinate, diagnose, and troubleshoot incoming customer inquiries.
·        
Participate in the definition and implementation of new local operating
procedures and customer service guidelines.
·         Responds
to and completes customer requests for services – from initial request to
problem resolution and follow-up.
·         Provide
incident status updates to customers.
·         Log and
update each customer incident in incident management system.
·         Provide
customer service in accordance with the LTO scope of services.
·         Escalate
issues to local office lead/supervisor when necessary.
·         Performs
installations, upgrades and backups.
·         Ensure
all customers are charged appropriately for all supplies and non-standard
services.
·         Update
all asset information in our asset management system.
·         Ensure
hardware inventory is in working order following documented hardware maintenance
process.
·         Perform
all pre-deployment tasks to ensure PCs are ready for customer delivery.
·         Educate
customers on use of Accenture technology.
·         May work
with external vendors on operational duties (ie. PC disposal, hardware repair,
etc…)
 
Thanks &
Regards,

Scott Norman-
IT Recruiter,

Direct: (609)
423-7945,

E-mail:
scott.norman@itbtalent.com



     
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Company Info

  • ITBrainiac Inc
  • 116 Village Blvd, Suite 200
    Princeton, New Jersey (United States)
  • Phone :
    415-251-3968
  • Web :
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